Frequently Asked Questions

Do you provide charitable donations?

Due to our shop closing down at the end of March 2020, we are no longer offering charitable donations.

So what do you sell that is vegan?

Everything!  Ms. Cupcake bakes nothing but vegan cakes and savouries. We bake everything ourselves and we do it on our entirely vegan premises.

What do you mean by ‘vegan’?

Vegan means that we do not use any animal products.  This includes: milk, butter, eggs, cheese, honey etc.  If we ever refer to something as ‘buttery’ or are talking about our ‘cheesecakes’ – rest assured we only use vegan products to get our yummy results.  We also use ‘meat replacement’ products, so we may talk about ‘chicken’ or ‘pulled pork’ from time to time, but again 100% vegan.

I have a food allergy – how can I be sure your products are safe for me?

We use gluten, soya, nuts, wheat,  sulphites and peanuts at our bakery. We do make products that do not contain these allergens but we cannot guarantee against trace amounts. Across the business we adhere to the food allergen and labelling regulations of 2014.  As part of this we ensure that all allergen advice given is clear and concise.  Please enquire with us to see how we can help with your dietary needs. Our bakery has a few simple rules:

1)     No animal products allowed on site – this way there is no threat of cross contamination.

2)     We rigorously check any ingredient for animal products prior to purchasing and bringing into the bakery environment.

3)     We sometimes stock items (like chocolate bars) in our shop that say ‘may contain traces of milk’ – Often these products still possess a logo from the Vegan Society, so the possibility of it containing the allergen is very slight.  We leave the decision up to you to purchase the item or not.

Sounds good! How do I get some?

You can buy Ms. Cupcake products at our retail shop at 408 Coldharbour Lane, Brixton, London, SW9 8LF (open until March 29, 2020) and at our events around London and the rest of the country.  Check our website and social media to be kept up to date as to where we are.  Alternatively you can have some delivered to your door (if you are in London) by booking online or if you are further afield you can order from our Treats By Post Menu – click here for more information.

How will I know what is on the menu each day?

Generally each day at our shop we have available – 10 different cupcake flavours, cookies, cookie sandwiches, squares, muffins and milkshakes. As we bake our cakes fresh, we often change the flavours throughout the day so we don’t usually advertise particular flavours on sale each day.

How can I pay for the cakes?

At our shop we only accept cards, contactless payments and Ms. Cupcake gift vouchers. For Special Orders booked online and our Treats By Post menu, we can take card payments via Paypal.

Can I order cakes and then pay for them when I pick them up?

No.  All special orders must be paid for in advance of baking.

I want 12 cupcakes – can I choose 12 different flavours?

We bake in batches of 12.  That means when you order a flavour you are ordering 12 of that flavour.  If we didn’t do it that way we’d have to throw away 132 cupcakes.

However – we always offer a ‘Pick ‘n’ mix’ option.  This is where Ms. Cupcake creates a selection box of up to 6 different flavours for you based on what we are baking up that day.

If you come directly to our shop, we always have at least 8-10 different cupcake flavours available each day.

Do you deliver?

Currently Ms. Cupcake offers a hand delivery service within London. These deliveries are handled by an external company, so there is a delivery charge applicable. We can stretch further afield if needed for large orders – get in touch to ask.  For customers outside of London we have created our Treats By Post menu that you can have mailed straight to your door!  Click here for more info.

Remember – you can always pick up your special orders from our shop for no charge!

Can you post your cakes outside of London?

We’re afraid our cupcakes and layer cakes can not be posted outside of London as they are very fragile and wouldn’t look very pretty when they got to you!  If you are planning a big celebration – our cakes do travel really well – we’ve had people pick them up and drive them clear across the country for their festivities, we just don’t currently have enough ‘cupcake-crew’ to do the driving for you!

We are able to post some of our products directly to your door.  Find out more out our Treats by Post here.

How long do your cakes stay fresh?

Our cupcakes keep for about 3 days at room temperature and a little longer if you keep them in an air-tight container.  Our larger cakes and bakes keep longer – at least a week at room temperature.

All of our cakes love to be frozen! We’ve been told by our customers that they keep brilliantly for about 3 months in the freezer.

Do you do Wedding Cakes?

We love Weddings at Ms. Cupcake! We specialise in sponge rather than traditional fruitcakes.  We can do you big tiers of cupcakes or large sponge layer cakes for your special day.  If you are looking for more traditional sugar paste covered fruitcakes, let us know – we can recommend other vegan bakers for you.

Can you cater for large parties or take corporate orders?

Yes. We operate under a first-come first-served policy, so it’s always best to book as far in advance as you can.  Our ovens do get filled up in peak seasons, so book early to avoid disappointment.

I want to show off my cupcakes at my party/wedding! Do you have cake stands we can hire?

Unfortunately we do not hire out stands.  We are happy to recommend places you can purchase good qualities ones – get in touch at info@mscupcake.co.uk and ask!

Is there really a Ms. Cupcake?

Of course there is!  Ms. C started her cake-baking life back in 2010 by making cakes in her home kitchen and selling them at Greenwich Market. Her ethos has always been simple – EVERYONE should be able to eat indulgent cake regardless of their dietary needs.

How do I join Ms. Cupcake?

If you are looking for a role with Ms. Cupcake, please only send us your details when you know we are hiring.  We post any vacancies on our website and social media feeds.

Can I book the lady herself?

Now, now… nothing tawdry! Sure you can.  Best thing to do is get in touch with the Limelight Celebrity Mangement agency http://www.limelightmanagement.com/ for more information.

Order Cakes

Looking to order? Just email or call us!

Email Now